Our 90 Day Reporting Service handles your Thai immigration 90-day reporting requirements by going in person to immigration offices on your behalf and mailing you the original stamped report via secure tracked delivery.
When you purchase our service, you receive reporting credits that can be used for your 90-day reports. Here are the key details about our credit system:
We offer refunds for unused reporting credits under the following conditions:
Refunds are only available if we have not yet started working on your 90-day report case. Once we begin processing your report (gathering information, preparing documents, or visiting immigration), the service becomes non-refundable as work has already been performed.
If you have purchased reporting credits and have not used any of them, you are eligible for a 100% refund of the purchase price.
Example: You purchase a package of 4 reporting credits but decide you no longer need our service before using any. You will receive a full refund.
If you have used one or more credits from a purchased package and wish to refund the remaining unused credits, you will receive a 50% refund on the value of the unused credits.
Example: You purchase a discounted package of 4 reporting credits for ฿1,500 (฿375 per report). You use 1 credit for a report and then request a refund for the remaining 3 unused credits. The refund calculation would be:
This policy accounts for the discounted package pricing you received and the administrative costs of processing partial refunds.
To request a refund for your unused reporting credits, please contact us with the following information:
We will review your request and process eligible refunds within 5-7 business days.
Please note that refunds are not available in the following situations:
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
This document was last updated on Apr 2, 2025